Welcome to Durrani Fine Minerals! We're committed to ensuring your satisfaction with every purchase. If you're not entirely pleased with your order, we've got you covered with our easy and transparent return policy. Please review the following guidelines for a smooth return process:

1. Return Eligibility:

• You have up to 30 days from the date of purchase to initiate a return.
• The item must be in its original condition, unused, and in its original packaging.

2. Items Not Eligible for Return: Certain items are non-returnable due to hygiene reasons or other considerations:

• Opened or used products
• Perishable goods
• Items marked as final sale

3. Initiating a Return: To start a return, follow these steps:

• Contact our dedicated customer support team at info@durranifineminerals.com within the 30-day return window.
• Provide your order number, the item details, and the reason for the return.

4. Return Shipping:

• Customers are responsible for the return shipping costs, unless the return is due to an error on our part (such as sending the wrong item or a damaged product).
• For your peace of mind, we recommend using a trackable shipping method.

5. Refund Process:

• Once we receive the returned item and confirm its condition, we'll process your refund.
• The refund will be credited to your original payment method.
• Allow 5 - 7 business days for the refund to reflect in your account.

6. Damaged or Incorrect Items: If your item arrives damaged or if there's an error in your order, please reach out to our customer support team immediately. We'll provide guidance on the next steps, whether it's a replacement or a refund.

7. Exchange Option: At this time, we don't offer direct exchanges. If you'd like to exchange an item, please follow the return procedure and place a new order for the item you want.

8. Get in Touch: For any questions or concerns related to our return policy, don't hesitate to get in touch with our friendly customer support team at info@durranifineminerals.com. We're here to assist you!

Please keep in mind that our return policy is subject to updates, and any changes will be reflected here. Your satisfaction is of the utmost importance to us, and we're dedicated to making your experience with Mountain Health as enjoyable as possible.